Returns
A hassle free return that lasts for 14 days from the date of receiving the product. If 14 days have gone by since receiving the product, we, unfortunately, cannot offer you a refund or exchange.
A receipt or proof of purchase is a must to return any product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
For unopened returns there is a 20% restocking fee. For opened returns, there is a 50% restocking fee. Customer is responsible for transportation back to our warehouse.
If you are not completely satisfied with your purchase due to damage or wrong items delivered, you should notify us within 48 hours of delivery. We will gladly exchange, replace or repair the items accordingly as soon as possible, upon presentation of the original receipt.
Exceptions / non-returnable items
Certain types of items cannot be returned, like Mattresses, mattress protectors, Pillows, Boxspring, Custom made items & Sale items. Please get in touch if you have questions or concerns about your specific item.
How to cancel my order?
You may cancel your order anytime before the product leaves our warehouse for a full refund (this is likely to be within 24 hours of you placing the order) by contacting us. If you cancel your order after the product has left our warehouse, we will deduct the shipping and return shipping charges.
Other details about your orders with us
Please check your merchandise and sign in the presence of the delivery company representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damage.
If the product arrive in damaged condition, you should not accept delivery of the product that has been shipped. In case there is any damage discovered after taking the product out of its packaging, it is your responsibility to notify us regarding the damage within 48 hours of accepting delivery. When notifying us about this issue, you must send us a picture of the actual damage via email so we can assess what needs to be done.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All sales are final. Items can only be replaced due to damage while shipping or missing parts.
You can always contact us for any return question at info@selacy.ca
